Scope of Communication

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Sharing of information:

The main purpose of communication is the sharing of communication - be it company policies, plans, etc. The information may be diffused quickly or slowly.


Communication is a great way to receive feedback from people - be it internal or external feedback. Feedback may come from customers or company personnel. This may give a company an opportunity to improve itself.


Management information systems use open communication as the greatest tool to maintain communication within an organization.


Communication can be used to change the peoples' attitude, relationships, etc. Thus, communication can influence people.


Communication may be used to solve conflicts between departments within an organization. For example, misunderstandings between management and workers' union may solve their problems using communication.


Communication becomes imperative before a major decision is made. This may involve sharing views, information, opinions, etc., that may work to improve company performance.

Facilitating change:

Communication may be used to bring about change within an organization. Managers may communication with their subordinates and pass through instructions for future action, and carry out company plans.

Group building:

Communication is a way to win trust and build a group. This may involve continuous communication over a period of time.

Gate keeping:

Communication may be used to foster the flowing in of external feedback. This may improve the company's relations with customers, and a great way to receive external feedback.

Additional Readings:

1. Definition and Characteristics of Communication
2. Principles of Effective Communication
3. Reasons why Communications is a Two-Way Process
4. Effective Communication and People Management
5. Categories of Organization Communication
6. The Benefits of Written Communication
7. Barriers to Effective Communication
8. Overcoming Barriers to Effective Communication
9. Types of Business Communication within an Organization
10. Important Elements of Report-Writing
11. Scope of Communication
12. The Grapevine
13. Communication with Workers’ Families
14. Effective Listening
15. Qualities of a Business Letter

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