Types of Business Communication within an Organization

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There are three main types of organizational communications. An open mind should always be kept when communication is concerned.

1. Internal-Operational communication:

This type of communication is carried out in the interests of the company's goals. This type of communication is highly structured: it works alongside with the company's overall plan. The main function of internal-operational communication is to create a flow of information that coordinates the functionality of all departments within the organization. This is done by continuously providing financial data to individual departments. This data may include sales reports or inventory records, etc. Furthermore, information is exchanged between individual managers, interdepartmentally, etc., in the form of reports, meetings, conferences, etc. Thus, all actions are documented and repodted.

2. External-Operational communication:

Similar to the internal-operational communication, the external-operational communication also deals with communication that is carried out in the interests of the company's goals. This communication also works alongside with the company's overall plan. The difference is that external-operational communication works with people and groups external to the organization. This may include the company's advertising and marketing schemes like sales meetings, telemarketing, distribution of brochures, etc. Communication may even be carried over through telephone, radio and the internet. All these actions are the company's external-operational communications.

External-operational communication is highly essential for the success of business because this is a great way to receive feedback from external sources. The company may act based upon this feedback, gaining higher profits.

3. Personal communication:

While most communication within organization qualifies as internal or external operational, some communication is termed personal communication. Personal communication may not always work for the benefit of the organization, instead, is initiated whenever people come together. While personal communication may not directly affect the organization's long-term goals, it does affect them indirectly. Personal communication is an unofficial way to access personal attitudes of organizational personnel toward the actions and policies of the company. Furthermore, personal communication may also indirectly help alter the attitudes of staff, so productivity is increased.

Additional Readings:

1. Definition and Characteristics of Communication
2. Principles of Effective Communication
3. Reasons why Communications is a Two-Way Process
4. Effective Communication and People Management
5. Categories of Organization Communication
6. The Benefits of Written Communication
7. Barriers to Effective Communication
8. Overcoming Barriers to Effective Communication
9. Types of Business Communication within an Organization
10. Important Elements of Report-Writing
11. Scope of Communication
12. The Grapevine
13. Communication with Workers’ Families
14. Effective Listening
15. Qualities of a Business Letter

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